In innovation, in reliable services
UPCOMING EVENTS
WHO WE ARE
For forty years, Maser has managed to stay ahead of the competition by driving innovation in the industry. From the fuel depot and tanker truck fleet, to the forecourt and convenience store we continue to raise the bar, improve, innovate and set industry standards.
OUR VALUES AND EXPERTISE
MASER has invested significant resources in critical in depth analysis of all segments of the petrol retail industry. Our experienced service and R&D experts continuously search for elements of the operational management systems and forecourt (SW/HW) infrastructure finding room for improvement and optimization. Our business development analysts have become top-level experts, not only in petrol retail automation, but also in environmental compliance, financial transaction automation systems compliance, local and international accounting standards, compliance and much more.
WHEN SHOULD YOU CONTACT US
If you are looking to invest in a new fuel retail site/network, or are planning to improve and upgrade, MASER can deliver your end-to-end forecourt automation solutions faster than anyone.
Our open and modular solution architecture allows our system to integrate with any existing or legacy dispensers, ATG Systems, Price Totems, Fiscal or Monitoring & Management Systems you might choose or already have in place.
When you need to build from the ground up or improve your current forecourt infrastructure for optimization, cost reduction, modernization or compliance reasons, you would prefer to invest only in what you need, not what the equipment vendor has decided sell you. We empower you to build or enhance your forecourt infrastructure and go to the next level, while minimizing the investment cost.
OUR SERVICES
NETWORK MANAGEMENT AND SUPPORT SERVICES (SLA)
For us, looking after our customers does not end with the opening of a new service station. We offer the full range of industry standard SLA support, monitoring and management services. From the maintenance of the engineering infrastructures, through the 24/7 helpline and the support of 1st and 2nd level systems for administration to the management of all the recurring certification and compliance documentation.
FEATURES
• Help desk 24/7.
• Level I and II customer technical assistance line for monitoring and solving critical yard problems.
• Help desk service from the educational yard operator.
• Remote maintenance for the automation equipment (site management equipment, payment terminals and peripherals).
• Logistics, inventory management and installation of equipment and spare parts for the yard.
• On-site maintenance of the yard equipment under warranty and out of warranty.
• Management of software / firmware and hardware updates on site.
• On-site maintenance of fiscal printers (installation, fiscal configuration, mandatory periodic verification). periodica obbligatoria).
• Monitoring and maintenance of central office data collection and integration with the ERP system.
• Development of ad hoc dashboards for campaign management.
• Cost assessment and management services for further work on site, provided by subcontracted companies outside the scope of the contract.
• Centralized management of documentation archive for all sites on the network.
• Procurement of spare parts of obsolete and out of production yard equipment.
AUTOMATION SOLUTIONS
StoreSmart 4.0
All-in-One forecourt management solution
MAC OPT 4.0
Self-service forecourt management and payment terminal
CrindSmart 4.0
Complete electronic payment device on the dispenser
PaySmart APP
Mobile app for paying the refueling from the smartphone at the pump
FillSmart 4.0
Next-gen contactless card user identification system
TankSmart 4.0
Integrated wet stock management system
OfficeSmart 4.0
Centralized system for network management and monitoring
DataSmart APP
Mobile app for real-time monitoring of Petrol station and networks
CardSmart 4.0
All-in-One solution for loyalty, fleet, prepaid and postpaid
card management
CardSmart Users APP
Mobile app for loyalty card owners
MediaSmart
Digital content management system
SafetySmart
Safety and prevention alarm and alert monitoring system e monitoraggio degli allarmi
Fleet Management Solution
Access, authorization, refueling and monitoring of your fleet
VETSmart
Video Event Tracking system
Tanker Truck Smart
Monitoraggio e controllo delle autobotti durante il trasporto e la consegna dei prodotti petroliferi