UPCOMING EVENTS

WHO WE ARE

For forty years, Maser has managed to stay ahead of the competition by driving innovation in the industry. From the fuel depot and tanker truck fleet, to the forecourt and convenience store we continue to raise the bar, improve, innovate and set industry standards.

OUR VALUES AND EXPERTISE

MASER has invested significant resources in critical in depth analysis of all segments of the petrol retail industry. Our experienced service and R&D experts continuously search for elements of the operational management systems and forecourt (SW/HW) infrastructure finding room for improvement and optimization. Our business development analysts have become top-level experts, not only in petrol retail automation, but also in environmental compliance, financial transaction automation systems compliance, local and international accounting standards, compliance and much more.

THE COMPANY

Our goal is to be able to meet market demands by driving innovation in the sector, from the automation of the yard to the fuel depot, from the management of Non Oil to the fleet of tankers with particular attention to centralized data management.
To date, Maser systems are installed in more than 3,500 service stations, sites and depots in Italy and in some foreign countries, and we aim for the future to gradually expand our brand both in Italy and in the foreign market.

VALUES

The company's goal is to maintain a close relationship with the business needs of our customers.
Our automation technology focuses on what is most important to customers:

• Compliance: legal, tax and financial standards
• Loyalty: reliability, devotion, flexibility
• Optimization: speed, cost efficiency, intelligent resources
• Security: guarantee, peace of mind, promptness
• Business: creativity, initiative, originality

RESEARCH & DEVELOPMENT

The company is pursuing its growth objectives by strengthening the technical structure and therefore updating the product range, strengthening and reorganizing the commercial, after-sales and assistance structure.
In light of the above, Maser Italia is investing over 12% of its annual turnover in Research & Development activities.
Currently, 6 IT engineers and 5 technicians are directly employed in the R&D department; 5 other external engineers work full time on the development of our systems and applications.

WHEN SHOULD YOU CONTACT US

If you are looking to invest in a new fuel retail site/network, or are planning to improve and upgrade, MASER can deliver your end-to-end forecourt automation solutions faster than anyone.

Our open and modular solution architecture allows our system to integrate with any existing or legacy dispensers, ATG Systems, Price Totems, Fiscal or Monitoring & Management Systems you might choose or already have in place.

When you need to build from the ground up or improve your current forecourt infrastructure for optimization, cost reduction, modernization or compliance reasons, you would prefer to invest only in what you need, not what the equipment vendor has decided sell you. We empower you to build or enhance your forecourt infrastructure and go to the next level, while minimizing the investment cost.

OUR SERVICES

NETWORK MANAGEMENT AND SUPPORT SERVICES (SLA)

For us, looking after our customers does not end with the opening of a new service station. We offer the full range of industry standard SLA support, monitoring and management services. From the maintenance of the engineering infrastructures, through the 24/7 helpline and the support of 1st and 2nd level systems for administration to the management of all the recurring certification and compliance documentation.

FEATURES

• Help desk 24/7.
• Level I and II customer technical assistance line for monitoring and solving critical yard problems.
• Help desk service from the educational yard operator.
• Remote maintenance for the automation equipment (site management equipment, payment terminals and peripherals).
• Logistics, inventory management and installation of equipment and spare parts for the yard.
• On-site maintenance of the yard equipment under warranty and out of warranty.
• Management of software / firmware and hardware updates on site.
• On-site maintenance of fiscal printers (installation, fiscal configuration, mandatory periodic verification). periodica obbligatoria).
• Monitoring and maintenance of central office data collection and integration with the ERP system.
• Development of ad hoc dashboards for campaign management.
• Cost assessment and management services for further work on site, provided by subcontracted companies outside the scope of the contract.
• Centralized management of documentation archive for all sites on the network.
• Procurement of spare parts of obsolete and out of production yard equipment.

AUTOMATION SOLUTIONS

StoreSmart 4.0
All-in-One forecourt management solution

MAC OPT 4.0
Self-service forecourt management and payment terminal

CrindSmart 4.0
Complete electronic payment device on the dispenser

PaySmart APP
Mobile app for paying the refueling from the smartphone at the pump

FillSmart 4.0
Next-gen contactless card user identification system

TankSmart 4.0
Integrated wet stock management system

OfficeSmart 4.0
Centralized system for network management and monitoring

DataSmart APP
Mobile app for real-time monitoring of Petrol station and networks

CardSmart 4.0
All-in-One solution for loyalty, fleet, prepaid and postpaid card management

CardSmart Users APP
Mobile app for loyalty card owners

MediaSmart
Digital content management system

SafetySmart
Safety and prevention alarm and alert monitoring system e monitoraggio degli allarmi

Fleet Management Solution
Access, authorization, refueling and monitoring of your fleet

VETSmart
Video Event Tracking system

Tanker Truck Smart
Monitoraggio e controllo delle autobotti durante il trasporto e la consegna dei prodotti petroliferi